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| Going Viral: Social Media and Customer Service How to embrace social engagements in the contact center. |
| 8 Companies Honored for Sustainability ThinkForward \'10: The inaugural edition of Beagle Research Group\'s new award recognizes excellence in business processes, cost containment, and customer relationships. |
| Pitney Bowes Acquires Portrait Software In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook. |
| American Express, CDW, and Dell Honored for Customer Empowerment Forrester Customer Experience Forum \'10: Forrester Research Unveils its Voice of the Customer Award winners |
| Cloudy Horizons for Business Applications The perfect storm for productivity improvements and cost savings. |