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Going Viral: Social Media and Customer Service
How to embrace social engagements in the contact center.
8 Companies Honored for Sustainability
ThinkForward \'10: The inaugural edition of Beagle Research Group\'s new award recognizes excellence in business processes, cost containment, and customer relationships.
Pitney Bowes Acquires Portrait Software
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
American Express, CDW, and Dell Honored for Customer Empowerment
Forrester Customer Experience Forum \'10: Forrester Research Unveils its Voice of the Customer Award winners
Cloudy Horizons for Business Applications
The perfect storm for productivity improvements and cost savings.
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